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Customer Intimacy: Staying Close to Customers in a World of Change

The smart, empowered customer is demanding better products, responsive solutions, and distinctive customer experiences. With unlimited devices and channels, organizations must ensure that all employees understand the customers’ changing needs and desires to ensure loyalty and retention. WHOLISTIC SOLUTIONS – Customers are hungry for suppliers who provide products and services that connect to the whole person,

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Scalable Learning: Leadership Skills at Every Level

With increasing complexity, pressure for relevance, and competition for talent, organizations must accelerate learning and unlock the full potential of the workforce. This will require scalable leadership development for people at all levels of the organization. What do our organizations require to accelerate scalable learning?  LEARNING AGILITY – The ability to adapt quickly will

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Agile Cultures Thriving in Uncertainty

Speed, uncertainty, competition, and globalization are forcing organizations to adapt quickly to the winds of change. To be successful, we need flexible and resilient people and teams to drive change, in addition to agile work environments that support learning, innovation, and energizing work. What do our organizations require to be agile in a complex world?

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Developing A Collective Sensibility

In a hyperconnected world, information is available to everyone and collective intelligence is the true source of value. Organizations of the future must move from hierarchies to networks. This will require deep collaboration, self-managing teams, and healthy partnerships, inside and outside the organization.  What do our organizations require to build Collaborative Networks

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Leading in a Digital World

Rapid advances in technological innovation have fundamentally changed the nature of work. New digital platforms are fostering greater speed, agility, and acceleration, forcing humans and machines to work more collaboratively. When companies and their customers go through digital transformation, it requires fundamental changes in how products are sold, serviced, and

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Personalizing the Organization’s Purpose

People are hungry to work for a higher, compelling purpose that inspires and glues the organization together. By personalizing the organization’s purpose inside the hearts and minds of people, organizations can pursue their economic and social goals. PURPOSE AND VALUES – The north star that guides people’s behavior and holds

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Leading for Today AND Tomorrow

Our rapidly changing world is forcing organizations to transform themselves sooner than expected. Technological breakthroughs are accelerating the new partnership between human beings and digital machines. Changing org structures and the redistribution of power are forcing us to fundamentally transform the way we work. And workforce demands are dictating entirely

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The Seduction of Power

Let’s start with the definition of power – ‘the ability to act in a particular way to influence others.’ Like most things in life, how we use power can either liberate or sabotage us. You can use power or abuse power. And that’s the difference between healthy and unhealthy bosses.

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