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Why Smart People Resist Change and What to Do about It

“When all you have is a hammer, everything looks like a nail.” This saying captures the culture of many organizations these days as they struggle to reinvent themselves, stay competitive, or grow. Why is this the case, when organizations are filled with smart, successful people? Successful people got where they

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How to Build a Culture that Encourages Risk-taking

When Nik Wallenda crossed Niagara Falls on a tightrope, the feat itself was overshadowed by Wallenda’s decision to defy the television network and remove his tether at the last minute. His reason:  The Flying Wallendas are not thrill-seekers; they are prepared professionals taking reasonable risks. The public’s response to Wallenda’s

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Leading Lego by Mastering Paradoxical Thinking

Jørgen Vig Knudstorp, who rose from Director of Strategy to CEO of Lego in under three years, does not shy away from a challenge. The legendary toy company was looking at ten years of sluggish sales and underwhelming product launches, and analysts were predicting that old-fashioned construction toys would never

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Wanted: Transformational Leaders

Lowell McAdam, Chairman and CEO of Verizon, said in the 2017 annual report, “what distinguishes great companies is how they respond to change.” Verizon is at the forefront of the Fourth Industrial Revolution with lots of new opportunities with the 5G network and the Internet of Things. We are entering

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How and Why to Make Business Personal

I have a radical proposition to make: all business is personal. Whether you are calling a customer, running a meeting, presenting to your board or having a performance discussion, the impact on yourself and others is a deeply personal one. In fact, everything you do in business affects who you

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Lead with Toughness and Tenderness

Have you ever found yourself working your butt off and not accomplishing what you want? Revenue growth is slower than you would like. Clients and customers are not closing deals fast enough. New products are slow in the making. Bonuses look slimmer than last year. How do you make sense

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Why We Should Humanize Our Leaders

Many of us tend to see our leaders as heroes or villains. We love them or hate them, idolize or demonize them, in much the same way as the press portrays our presidents. But this conception of leaders as larger than life, as the organization’s Big Brain, undermines leaders and

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Focus on Values, Leadership and Culture for Business Success

Everyone is looking for the secret sauce to success. I have personally spent the past thirty years traveling around the world searching for the recipe. Though I can’t say that I’ve found the leadership equivalent of the Holy Grail, I have noticed that the most successful leaders among us have

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When Multitasking Works

We don’t often think about it, but it is such a gift to be able to be a participant and an observer of a conversation at the same time. As humans, we have this wonderful capacity to be witnesses to our own lives. By observing ourselves in action, we can

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