12 June

Larry Page: Taking His Own Advice at Google

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Key Lesson: ¬†Take time to connect with your employees. It can really pay off.¬† It’s no secret that Google employees enjoy some of the best corporate perks and benefits available. Great pay, paternity leave equal to maternity leave, free gourmet food and the welcome mat out for the family dog are just a few of…

10 December

Would You Like a Pony? Managing Expectations

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A few years ago Ally Bank did a series of clever commercials with children. They all demonstrated how powerful and important expectations are and how we manage (or don’t manage) them with customers, employees and each other. The commercial with the pony captures the essence of psychological contracting. What is Psychological Contracting? Social psychologists who…