How and Why to Make Business Personal

I have a radical proposition to make: all business is personal. Whether you are calling a customer, running a meeting, presenting to your board or having a performance discussion, the impact on yourself and others is a deeply personal one. In fact, everything you do...

Lead with Toughness and Tenderness

Have you ever found yourself working your butt off and not accomplishing what you want? Revenue growth is slower than you would like. Clients and customers are not closing deals fast enough. New products are slow in the making. Bonuses look slimmer than last year. How...

Why We Should Humanize Our Leaders

Many of us tend to see our leaders as heroes or villains. We love them or hate them, idolize or demonize them, in much the same way as the press portrays our presidents. But this conception of leaders as larger than life, as the organization’s Big Brain, undermines...